Job Description
📋 Description Own complaints from investigation to final response. Gather and review evidence from internal systems and history. Write clear, fair, high-quality complaint responses. Make balanced decisions considering customer, facts, and regulations. Ensure handling aligns with regulatory obligations and timeframes. Identify trends and turn insights into actions across teams. 🎯 Requirements Exceptional written communicator who explains complex issues clearly. Strong investigator who follows evidence and uncovers truths. Highly organized; manages multiple cases and deadlines. Data-driven; spots patterns and turns complaints into insight. Comfortable making difficult decisions and standing behind them. Gambling/fintech or other regulated industry experience desirable. 🎁 Benefits Gibraltar office with a strong local employee experience focus. Additional annual leave based on tenure (2 days after 3 yrs, 3 after 5). Quarterly team socials to connect and celebrate. Inclusive and supportive interview experience; adjustments available. Benefits package expanding as the company grows.
