Job Description
📋 Description Own the relationship for assigned customers, driving adoption and retention. Lead post-sale onboarding, license provisioning, and transition from Sales. Serve as primary escalation point for tickets, incidents, and feature requests. Manage health metrics (CSAT/NPS), adoption data, and renewals. Coordinate billing with AR/Finance; support renewals. Identify services and upsell opportunities; contribute to account strategy. 🎯 Requirements 7 to 12 years in customer-facing roles with senior stakeholders. Excellent communication; publish notes and coordinate internal teams. Strong organizational skills for renewals and multi-priority accounts. Negotiation and value-based selling; upsell opportunities. Cross-functional collaboration with Sales, Support, Finance, and Partners. Nice to Have: Salesforce or similar CRM experience. 🎁 Benefits Inclusive team culture and accommodation during recruitment on request. Ownership and ability to shape product and company as we scale. Collaborative, high-performance team with focus on outcomes. Hybrid-friendly work environment with flexible collaboration.
