Job Description
📋 Description Own a named book of ~100 restaurant brands; accountable for success on Owner. Be the consultant they don't have; translate data into actions on orders, marketing, SEO. Protect and grow revenue; own retention and growth; intervene on churn signals. Run business reviews; deliver recurring performance reviews tied to business goals. Build the motion; influence playbooks, engagement models, and systems. Partner cross-functionally with Sales, Partnerships, Launch, Marketing, SEO, and Product. 🎯 Requirements 3+ years in Customer Success or related role in B2B/B2B2C SaaS. Experience managing multi-location or high-value accounts. A consultative, data-informed approach to recommendations. Ability to handle hard conversations with grace. Strong prioritization instincts for ~100 accounts. Comfort with a fast-moving environment; daily use Salesforce, Notion, Slack, SalesLoft, Sigma. Excellent written and verbal communication. 🎁 Benefits 100% remote workplace; work from anywhere. Comprehensive health coverage. Unlimited PTO and additional perks.
