Job Description
📋 Description Deliver premier technical support to international defense and government customers. Develop deep expertise in Skydio drone, controller, cloud, and support products. Troubleshoot issues across UAS hardware, software, cloud services, and workflows. Communicate clearly and empathetically to resolve issues quickly. Serve as frontline Voice of Customer to PM, Product, Engineering, and Support. Collaborate across teams to resolve complex issues. 🎯 Requirements Experience with drones, UAVs, or UAS platforms. Customer support in defense, government, public safety, or mission-critical settings. Experience supporting technical products for professional or government users. Strong troubleshooting with triage, escalation, and case management. Ability to travel to regional customer sites up to 10%. 🎁 Benefits Stock options and equity participation. Comprehensive health insurance. Paid vacation, sick leave, and holidays. 401K retirement savings plan. Relocation assistance may be provided. Remote-friendly work environment and flexible schedule.
