Technical Support Senior Associate

📋 Description Provide timely technical support to customers via Freshdesk Use Freshdesk and Freshchat to troubleshoot and document issues Troubleshoot technical issues; explain solutions to non-technical users Stay up to date on Pleo products for accurate guidance Collaborate with product teams to prioritise bug fixes Manage and escalate bugs with clear timelines 🎯 Requirements 1+ years in first-line support handling diverse tech queries Proficient with Freshdesk and Freshchat Solid technical acumen and troubleshooting ability Familiarity with BigQuery or similar BI tools Strong communication for explaining tech to non-technical users Quick learner and proactive in improving support processes 🎁 Benefits Your own Pleo card (no out-of-pocket) Lunch provided or allowance based on location Comprehensive private healthcare options 25 days of holiday plus public holidays Hybrid and fully remote working options Option to purchase 5 additional holiday days