Job Description
📋 Description Deliver premier technical support to drive customer satisfaction. Assist pilots with product features, software, and cloud issues. Troubleshoot issues and guide best practices for safe, effective flying. Collaborate with cross-team experts to resolve complex issues. Capture data to inform product, process, and service improvements. Own your work and contribute to operational excellence. 🎯 Requirements 5-7 years of Technical Support experience with drones/UAV/UAS. Experience in utilities, transportation/infrastructure, or public safety. Willing to work flexible schedule within 10 to 7 hours of operations. CRM experience; Zendesk or Salesforce Service Cloud preferred. Experience with multi-channel customer communication (phone, chat, email). Proficient in troubleshooting; familiar with triage and escalation. 🎁 Benefits Stock options and comprehensive benefits. Group health insurance, 401K, paid time off. Relocation assistance may be provided. Paid vacation, sick leave, and holidays.
