Job Description
📋 Description Own a portfolio of enterprise customers; manage onboarding, adoption, renewals Drive onboarding with OEM/Channel partners and account teams Monitor account health; develop tailored health plans Conduct QBRs and create success plans aligned to goals Translate data/storage/cloud discussions into business value Collaborate with Sales, Product, Ops, and Eng to resolve escalations 🎯 Requirements Fluent Japanese and English (written and verbal) Strong technical aptitude in data, storage, and cloud tech 5+ years in CS/AM/Partner in Data Storage/Cloud Ability to tailor communication for diverse audiences including C-Suite Experience managing up to 50 enterprise accounts and OEM/Channel partners Experience with CS/CRM tools (Planhat, Gainsight) 🎁 Benefits Flexible work-from-home options aligned with local business hours Remote work in Japan with Tokyo metropolitan area preferred Collaborative culture and growth opportunities in APAC
