Strategic Program Manager - Support Quality, Training & Enablement

📋 Description Own the support quality programme across channels. Build and improve QA processes that drive performance. Partner with team leads to strengthen coaching loops. Coordinate training and enablement across the org. Support onboarding and ongoing learning for support teams. Analyze quality trends to identify investments. 🎯 Requirements Program management in CX, Support, or QA Experience running or supporting a QA programme with scoring/calibration Experience building training and enablement programs Strong analytical mindset with quality data and trends Familiarity with QA tooling (Playvox, Klaus, MaestroQA, Zendesk, Intercom) Ability to influence across teams without direct authority