Job Description
📋 Description Deliver hospitality-driven, empathetic support in calls and messages Manage high-volume inbound calls, chats, and emails with accuracy Take ownership of complex/high-priority issues to drive resolution Meet or exceed 90%+ customer satisfaction while maintaining quality Document interactions in Salesforce for continuity and visibility Collaborate with teammates in Slack to provide high-quality support 🎯 Requirements 3-5+ years in customer support in B2B SaaS/tech/e-commerce Proven success in high-volume, fast-paced support Fluent in Spanish and English (C1/C2) Experience handling escalations with professionalism and empathy Experience in a CRM (Salesforce preferred) and telephony tools Strong organizational skills to manage multiple active cases 🎁 Benefits Comprehensive health coverage Remote work and WFH stipend Unlimited PTO and other perks
