Job Description
📋 Description Onboard podcasters and publishers through setup, launch, and early success. Be a trusted contact, answering questions and troubleshooting issues. Create and improve FAQs, guides, and templates for partner self-service. Share partner insights with product and engineering to improve tools. Proactively check in with partners to drive adoption and reduce churn. Assist with technical implementations, e.g., WordPress plugin or embeds. 🎯 Requirements 1–3 years in customer success, account management, podcast ops, or related field. Customer-first mindset; enjoys solving problems and supporting partners. Excellent written and verbal communication skills. Resourceful, curious, and eager to learn. Comfort with Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets. Interest in using AI tools to scale a fast-growing company. 🎁 Benefits Help publishers and podcasters do great work on their own terms. Join an innovative, industry-shaping team with leading subscriptions. Be part of the open podcast and subscription movement. Shift podcasting toward quality-driven, loyal communities. Enjoy competitive pay and benefits in a remote-first team.
