Lead - Customer Success Engineer

📋 Description Serve as strategic advisor and product SME to maximize outcomes. Partner with customers to drive adoption, value realization, and growth. Align ITSM/ESM/ITAM/ITOM with business outcomes using AI. Develop scalable enablement assets, playbooks, and adoption frameworks. Lead workshops, webinars, and enablement programs across segments. 🎯 Requirements 5+ years in CS, Solutions Engineering, or related roles. Experience running workshops and executive engagements. Cross-functional collaboration with Product, Engineering, Support, Sales, CS. ITIL principles and service management; ITIL cert preferred. ESM, workflow automation, digital workplace processes. Enterprise SaaS platforms for service management and AI-enabled ops. 🎁 Benefits Work with AI-driven customer success at scale. Collaborative, inclusive culture with learning opportunities.