Job Description
📋 Description Own the customer journey for Tier 3 accounts from launch to renewal. Lead onboarding and success plans with instructional/technical stakeholders. Deliver webinars and regular check-ins to boost usage and satisfaction. Monitor satisfaction, trends, and risks to drive scalable solutions. Identify upsell/cross-sell opportunities and support renewals. Collaborate with internal teams to improve lifecycle processes. 🎯 Requirements Bachelor’s degree or equivalent experience. 0–1 years in Customer Success, CS, or Account Management. Strong verbal and written communication and presentation skills. Excellent organizational and time-management abilities. Customer-centric mindset with relationship-building. Familiarity with CRM software (Salesforce) and webinar platforms. 🎁 Benefits Equal Opportunity Employer. Reasonable accommodations available for qualified individuals.
