Job Description
📋 Description Manage a portfolio of auto dealer customers with a digital-first approach. Be the primary contact for customers, delivering proactive support and guidance. Use customer insights, data and reporting to improve adoption, engagement and retention. Educate customers on new features and best practices to maximise value. Identify opportunities to grow value through subscriptions and add-ons. Collaborate with Advertising Specialists, AEs and Onboarding teams to deliver a seamless experience. Manage your portfolio proactively to deliver outstanding outcomes. 🎯 Requirements Experience in Customer Success, Account Management, Client Services or similar in SaaS/digital environments. Proven ability to manage a large portfolio of customers in a structured, proactive way. Strong relationship management skills to build trust and engage digitally. Experience using insights, reporting and data to identify opportunities. Excellent communication skills to present insights and solutions. Experience supporting onboarding, product adoption, training or retention initiatives. 🎁 Benefits Recognition as one of Australia’s Best Workplaces by Great Place to Work. Collaborative team with opportunities to learn. 24 weeks paid parental leave for primary caregivers. Hackathons and wellbeing initiatives supporting health and wellbeing.
