Customer Service & Retention Agents

📋 Description Receive inbound calls. Minimize order cancellations and maximize retention/activation. Improve customer satisfaction and QA scores. Upsell qualified customers to increase service/equipment. Data entry and call follow-up documentation. 🎯 Requirements High School degree or GED (required) 1+ year sales/retention experience (preferred) Demonstrates ability to connect with customers Engage customers in conversations to deliver high service and satisfaction with minimal effort Identify root causes of customer dissatisfaction Proactively overcome objections to retain business and activate service