Premium Customer Support

📋 Description Build and nurture trusted, long-term relationships with top-tier customers. Drive retention and proactively reactivate dormant accounts. Identify opportunities for personalized outreach and email campaigns. Resolve customer inquiries and issues with efficiency and professionalism. Bridge between customers and product team; translate feedback into improvements. 🎯 Requirements Fluency in English (C1+), written and verbal. Exceptional communication and interpersonal skills. Experience in customer support, account management, or roles with high-value customers. Ability to work with top-tier clients, delivering outstanding service and loyalty. Strong ownership and accountability for your area. Structured, critical thinking with a data-driven approach. Problem-solving: ability to uncover root causes. Flexible schedule: 14:00-23:00 or 17:00-02:00 Kyiv time, Sun-Thu. Will be an advantage: Tableau or similar analytics tools. 🎁 Benefits Remote-first setup; equipment provided; remote-work setup compensation. Growth: Regular pay reviews; after probation, support for education and English courses. Health & time off: Medical coverage, psychologist visits, unlimited sick days, 31 vacation days. Team: Team events, team-building, and paid sports participation.