Customer Relationship Specialist, Granite

📋 Description Lead new client onboarding, explain products, and guide usage. Serve as first point of contact for clients via phone and email. Identify and resolve client issues; coordinate with internal teams. Build and nurture strong, long-term client relationships. Educate clients on updates, features, and best practices. Act as a conduit for client feedback to improve offerings. Maintain accurate client records in the CRM. 🎯 Requirements Bachelor's Degree or equivalent Excellent written communication with accurate grammar and punctuation Read and respond to client emails with professional etiquette Excellent verbal English communication with neutral accent Strong analytical and cognitive skills Attention to detail Minimum 30 WPM with the ability to talk on the phone 🎁 Benefits Medical insurance for employees and family Personal Accident Benefit and Life Insurance for employees Wellness programs including doctor support and counseling 10 paid holidays plus 26 vacation days per year Employee engagement activities