Job Description
📋 Description Onboarding support: guide customers through integration. API and library education: guide integration with APIs and libraries. Troubleshooting: resolve integration issues with Customer Success teams. Index configuration: configure catalogs, facets, and sorting. Communication: liaison with customers and tech teams. Process improvement: document issues and improve onboarding. 🎯 Requirements Proven experience in customer or technical support. Knowledge of REST-based web services and APIs. Excellent communication; explain technical concepts to non-technical audiences. Detail-oriented with commitment to exceptional support. Strong problem-solving and proactive resolution. Able to support between 2pm-10pm UTC (9am-5pm ET). 🎁 Benefits Work with a smart, empathetic team. Regular team offsite events to connect and collaborate. Fully remote team - choose where you live. Unlimited vacation; at least 3 weeks per year. Work from home stipend and Apple laptops for new employees. Training and development budget each year.
