Customer Relationship Specialist, Granite

📋 Description New client onboarding: guide clients and explain products/services. Client assistance: first point of contact via phone or email. Problem resolution: identify and troubleshoot issues; coordinate with internal teams. Relationship building: nurture strong client relationships and tailor interactions. Client education: share updates, features, and best practices. Client feedback: relay insights to improve offerings. Record keeping: maintain client records in our CRM. 🎯 Requirements Bachelor’s Degree or equivalent Excellent written communication skills Read/respond to client emails with effective business etiquette Excellent verbal English with neutral accent Strong analytical and cognitive skills Attention to detail Minimum 30 wpm with phone capability 🎁 Benefits Competitive salary based on experience Medical and life insurance for employee and family Wellness programs and doctor support 10 paid holidays and 26 vacation days per year Employee engagement activities Inclusive, values-driven culture