Customer Success Manager

📋 Description Manage nominated Enterprise customers across lifecycle Drive upsell, renewals and revenue growth Build strong relationships with key stakeholders Be the main point of contact for your accounts Analyze utilization data and assess renewal risk Develop net new business through regional upsell opportunities 🎯 Requirements Extensive Customer Success experience driving retention and expansion Experience managing customers across multiple regions/countries Ability to create data flow diagrams of payment schemes Understand customer business models and digital assets Analyze customer usage data to spot trends and opportunities Collaborative, working with cross-functional teams (AEs & Solutions) 🎁 Benefits Hybrid work with option to work from almost anywhere up to 90 days per year £500 remote working budget to set up home office $1,000 Learning & Development budget Holidays: 25 days plus bank holidays Extra day for your birthday Enhanced parental leave: 16 weeks fully paid