Head of Customer Support CIS

📋 Description Grow and manage regional customer support team Team development and recruiting new members Manage performance and career development of the team Monitor Zendesk workflows and ensure quality Coordinate with R&D, CSM and Sales for cohesive experience Weekly/monthly reporting and KPI tracking 🎯 Requirements 2+ years in L1/L2 management in a software company 8+ years in customer support Deep understanding of startup support processes Experience hiring and managing tech pre-sales and support teams Experience with Zendesk, Jira, Confluence, AmoCRM Ability to communicate with senior executives 🎁 Benefits Remote work from anywhere in the world Fully remote team Weekdays 10 AM to 7 PM MSK Stable salary, commissions Stock option plan Days off and vacations