Intern Customer Support Agent (m/f/x)

📋 Description Support customer requests via tickets, email, and other channels. Investigate issues, provide solutions, follow up until resolution. Collaborate across departments to escalate issues and improve the journey. Identify and report technical issues and recurring problems. Review feedback and manage online reviews on Trustpilot and app stores. Spot trends to improve self-service, chatbots, and communications. 🎯 Requirements Experience in customer success or related field. Strong organizational skills; manage multiple priorities. Detail-oriented in case analysis and follow-ups. Team-oriented; cross-department collaboration. Problem-solving mindset; identify improvements. Ability to work independently while contributing to team goals. Fluent in Spanish and English; adapt tone to customers. Catalan or other language skills are a bonus. 🎁 Benefits Culture supporting development and internal mobility. Open-minded team embracing new ideas and perspectives. Flexible hybrid work. Learning budget and internal trainings. Mental health coaching. Global and local get-togethers.