Customer Success Manager - UK

📋 Description Own a portfolio of transport operator accounts, ensuring day-to-day success. Build trusted relationships to boost adoption and retention. Handle queries and escalations within SLAs to keep volumes low. Guide onboarding and ensure timely delivery. Train customers via demos and workshops, online or in person. Use usage data to spot risks and opportunities, acting early. 🎯 Requirements Experience in a customer-facing role with software or tech product. Strong relationship-building and customer empathy. Ask questions to uncover real problems; listen actively. Ability to manage portfolios and prioritise competing priorities. Explain technical concepts to non-technical audiences. Stay composed under pressure and take ownership of issues. 🎁 Benefits 25 days holiday per year plus option to buy another 5 days. Private healthcare via AXA, including pre-existing conditions. Life insurance and menopause support. Remote work: up to 3 months per year from anywhere in the world. Training allowance up to £1000 per year and £200 home-office allowance. Pension scheme and cycle-to-work scheme.