Bilingual CX Specialist (English & Spanish)

📋 Description You are the main point of contact for Too Good To Go users, answering inquiries by email and chat. Handle priority situations with care and work with the CX team to resolve user issues. Act as a brand ambassador in all your communications with our users. Understand and communicate our users' needs to internal teams locally and globally. Utilize the knowledge base and CX channels to ensure accurate responses. 🎯 Requirements Some experience in a Customer Service role. Full written and verbal proficiency in Spanish and English. Ability to commit to 10-20 hours per week with flexible hours. A first-class and inspiring communicator. Enjoys working with targets, KPIs, and takes pride in performance. A team player who helps others and resolves conflicts with users. 🎁 Benefits Paid time off: vacation and sick leave. 100% remote with flexible schedules. Set up for success: equipment and training provided. Home office stipend to cover remote work expenses.