Job Description
📋 Description Lead Harvey integration into client workflows for seamless adoption. Evangelize LLMs and enable end users to adopt Harvey daily. Be primary contact for 40+ mid-market clients; deliver great CX. Drive scalable processes via docs, playbooks, emails, and automation. Use adoption metrics to boost ROI and customer satisfaction. Track customer health to ensure renewals and upsell readiness. 🎯 Requirements Experience in legal firms or SaaS; manage high-volume client cases. Excellent communication and strategic planning; influence stakeholders. Results-driven; prioritize tasks for demanding customers. Team players: empathetic, committed, structured, collaborative. Experience with Salesforce and Catalyst preferred, but not required. 🎁 Benefits Frontline AI role; directly impact clients’ business. Grow the CS program; build playbooks and processes. Collaborative environment for growth, learning, and development.
