Job Description
📋 Description Build and lead a global team of Technical Support Engineers. Manage escalations, mentor TSEs, and drive customer success. Partner with Engineering and Product on bug IDs, releases, and rollouts. Lead incident management, root-cause analysis, and problem-solving. Oversee daily workload and backlog for support operations. Manage on-call rotations and ensure timely issue resolution. 🎯 Requirements 3-5+ years managing IT or Support teams Proven experience leading Technical Support Engineers People management: recruiting, career development, performance management Manage escalations and on-call support for customers Partner with Engineering and Product to manage incidents and releases Strong written and verbal communication and presentations 🎁 Benefits Flexible time off 401k Medical, dental, and vision coverage for employees and dependents Parental leave with paid night nurse option Infertility/ assisted reproductive services Employee referral bonuses
