Job Description
📋 Description Respond to technical support tickets Prompt customers for information necessary to troubleshoot problem reports Reach out to customers by phone or screen share to understand problem reports Help customers understand R365 payroll integration functionality Diagnose and document software defects and escalate them Participate in live chats 🎯 Requirements Previous background with Payroll and HR Systems High attention to detail Excel knowledge Flexible and adaptable based on the needs of the client and internal team Strong technical aptitude with experience communicating across multiple platforms A passion for helping people get the most out of technology 🎁 Benefits Comprehensive medical benefits, 100% paid for employee 401k + matching Equity Option Grant Unlimited PTO + Company holidays Wellness initiatives BI-Remote
