UC Support Specialist, Tier 1

📋 Description Deliver high-quality IT technical services to clients Manage tickets and support via MSP tools Prioritize work across tickets and projects Communicate clearly with customers and teammates Troubleshoot hosted environments remotely On-call rotations; occasional on-site visits (<15%) 🎯 Requirements 2+ years UC Support or similar experience Strong VOIP and networking skills MSP tools: ITGlue and ConnectWise Manage experience Excellent verbal and written communication Ability to prioritize and manage multiple tickets 🎁 Benefits Full benefits Medical, Dental, Vision 401K match 7 company holidays Generous PTO