Associate TSE I

📋 Description Front-line cloud support for MongoDB Atlas Answer questions on connectivity, Atlas, UI, and features Escalate complex issues to engineering Ensure quick, accurate customer assistance Collaborate with global engineering teams Probation note: Tue–Sat schedule; Sun/Mon off 🎯 Requirements General knowledge of operating systems Hands-on networking experience Fundamental computing concepts Either technical or non-technical customer service experience 🎁 Benefits Engineering-focused culture and innovation Work with talented people globally Learn, contribute, and impact the product Employee affinity groups and parental leave policy Disability accommodations during application/interview Learn more about working at MongoDB