Job Description
📋 Description Guide senior customers to optimize contact center ops Lead implementation and deployment of Five9 solutions Manage enterprise clients with TAM services Communicate project plans, progress, and status Leverage knowledgebase to deliver relevant use cases Present Five9 services value via demos and discussions 🎯 Requirements 4+ years in contact center ops or related tech 2+ years in implementation/consulting, tech support, or sales engineering Strong project management and client relationships Contact center industry experience VoIP basics and contact center tech (PBX, ACD, CTI, IVR) Salesforce CRM knowledge 🎁 Benefits Health, dental, and vision coverage from day one Mental health support platform and resources Generous employee stock purchase plan Paid time off, holidays, volunteer hours, parental leave 401(k) with employer matching
