Customer Support

📋 Description Provide first level customer support service to customers Investigate and understand problems faced by customers Troubleshoot and provide problem resolution if available Escalate problems to product specialist if necessary Provide timely update to customers on the ongoing troubleshooting status 🎯 Requirements Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent Minimum of 2 years working experience in information security software and in a customer support role Basic understanding of different mobile technologies, operating systems, cloud computing and others Working knowledge in programming languages such as C/C++, Java and REST Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage Excellent social skills and team player