Customer Success Manager, APAC

📋 Description Own health of APAC enterprise and mid-market accounts Monitor health signals: product usage, tickets, NPS, exec engagement Identify early warning signs and act on health-score changes Lead product gap escalations and close the feedback loop with customers Ensure unresolved issues are resolved before renewal conversations Lead regular business reviews to align outcomes and ROI 🎯 Requirements Multiple years of Customer Success experience in a B2B SaaS company Managed enterprise accounts with $500K+ ARR and GRR/NRR data Familiarity with API-based or technically complex SaaS products Ability to conduct executive-level business reviews that drive outcomes Experience building customer health frameworks and success plans Data fluency with usage data, ROI, and CS platforms (Planhat/Gainsight/Totango) 🎁 Benefits Jumio Values: Integrity, Diversity, Empowerment, Accountability, Leading Innovation Equal Opportunities: Jumio welcomes applicants from all backgrounds Remote-friendly workplace options