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Job Description
📋 Description Build Mutual Success Plans aligning Salesloft strategy to customer objectives. Guide customers on prioritizing next steps in Mutual Success Plans. Partner with internal teams on cross-functional tasks. Review customer data trends and identify focus areas. Create QBRs and prioritize data insights for each customer. Lead customer-facing webinars and internal trainings. 🎯 Requirements 6+ years in a Customer Success role. 1+ year with Salesforce CRM; Admin cert a plus. SaaS/tech or fast-growing startup experience. Superb listening skills; dig to uncover objectives. High empathy and strong interpersonal skills. Clear, confident communicator — writing and speaking. Emotionally intelligent; adaptable executive presence. Expert project manager; prioritize and meet timelines. Resourceful, creative; build playbooks when needed. Comfortable with technical conversations; API awareness. 🎁 Benefits Inclusive, supportive culture with team over self. Opportunities to work across geographies with remote teams. Comprehensive onboarding and ongoing training. Transparent compensation discussions and career growth.
