Technical Support Engineer – Unity Software

📋 Description Assist clinical laboratories using Unity software to support patient care. Document and manage customer interactions in Salesforce to resolution. Take ownership of Unity software issues and resolve them promptly. Log cases in Salesforce Lightning CRM and drive closure. Attend scheduled calls for installations, upgrades, or complex issues. Learn Unity product offerings to understand customer value. 🎯 Requirements Bachelor’s degree in IT/CS or related field, or Associate’s with ≥2 yrs experience. Minimum 2 years of customer service or call center experience. Strong English written and verbal communication. Willingness to work US service hours (Mon–Fri, 5 AM–4 PM Pacific Time). Strong problem-solving and customer-focused skills. 🎁 Benefits Equal opportunity employer; diverse and inclusive culture. Dynamic startup with growth potential and strong partner networks. Work on Unity software in healthcare and laboratory contexts. Collaborative team of Technical Support Specialists. Opportunity to work with AI and cutting‑edge technologies.