Job Description
📋 Description Design intake and triage for strategic-account requests. Define the model between Premier Support and product. Build a single source of truth consolidating requests. Stand up release-pipeline tracking and status updates. Group requests into themes for roadmap conversations. Attend strategic-account meetings and onsite visits; travel required. 🎯 Requirements Background in product operations for enterprise software. Mortgage industry experience required. Strong requirements discipline; turn threads into clear needs. Familiar with enterprise support workflows and Jira. Comfortable in client-facing meetings without owning a scrum team. Organized and process-minded; builds enduring systems. 🎁 Benefits Health, dental, vision with employer contribution. Company-paid life and disability coverage. Generous PTO, holidays, and parental leave. EAP including mental health, legal, childcare and more. Monthly wellness stipend for fitness and wellbeing. 401(k) with company match.
