Job Description
📋 Description Manage a portfolio of ~50-60 Mid-Market customers across lifecycle Lead onboarding: kickoffs and milestone check-ins for outcomes Build deep understanding of each customer's goals and translate into measurable success plans Provide proactive, consultative guidance through strategic touchpoints and value-driven conversations Monitor customer health, spot adoption trends, and address risks early Partner with Account Management to support retention and expansion; coordinate with other teams 🎯 Requirements 2+ years as a CS Manager for technical SaaS products Experience communicating with software developers in a technical capacity Opinionated about customer experience with well-formed strategic advice Fluency in French, Russian, and/or Spanish Located in the United Kingdom or Ireland Bonus: experience designing lifecycle messages 🎁 Benefits 100% coverage for medical, dental, vision, and mental health 16 weeks paid parental leave Unlimited PTO Remote work and wellness stipends Professional development budget See full benefits on the benefits page
