Inbound Phone Representative

📋 Description Deliver world-class, human-centric inbound phone support to Moo’s customers. Provide guidance on product features, pricing, and artwork requirements. Act as a Moo ambassador guiding customers through order creation and file uploads. Spot technical errors, such as typos or misaligned images, before print. Maintain a calm, professional demeanor while solving issues to reflect the brand. Maintain meticulous records by accurately logging every interaction in CRM systems like Salesforce or Zendesk. 🎯 Requirements Problem solving: recognize and report issues; ask clarifying questions. Decision making: follow procedures; listen to needs; escalate when needed. Planning and prioritising: meet SLA; manage time; follow schedule. Zendesk experience: categorize tickets and log worker reasons. Nice to have: print knowledge, Photoshop, and Adobe Creative Suite. 🎁 Benefits 34 days of combined vacation and holidays. Comprehensive medical, dental, and vision coverage. Life and AD&D insurance. 401(k) with company match. Dog-friendly, casual office environment. Free lunches every other week.