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Job Description
📋 Description Monitor tickets, chats, and calls from enterprise clients to meet KPIs. Escalate cases to help agents and leaders understand sensitivities. Serve as project manager, coordinating CS, Development, and Product for solutions. Be the voice of the customer, escalating problems and prioritizing needs. Meet monthly with customers to review open cases and priorities. Available to customers via phone and email inside and outside business hours. 🎯 Requirements One year as R365 Support agent preferred. POS integrations, Operations, Accounting, or Workforce expertise. Three years of restaurant operations experience preferred. Three years of customer support experience preferred. BA degree preferred. Extreme flexibility with daily priorities; strong communication. Comfort collaborating with senior leadership. Willingness to be available 24/7/365. 🎁 Benefits Salary range: $70,000 - $98,000 per year Medical benefits fully paid for employee 401k with company match Equity option grant Unlimited PTO and company holidays Wellness initiatives Internal candidates encouraged to apply
