Job Description
📋 Description Taking inbound calls plus making outbound calls to customers and suppliers daily Complete freight quotations & booking requests Provide customer support by responding to emails, skype / slack requests Complete incoming enquiries with a set of FAQ’s, systems and procedures Overnight track & trace updates with freight companies and daily Google Sheets reports Multi-task across emails and messaging groups while handling inbound inquiries 🎯 Requirements At least 2 years customer service in an established BPO or inbound call centre Prior freight forwarding experience is an advantage Strong verbal and written English communication Handle inbound & outbound calls from a home office Ability to follow structured systems and procedures Effective time management and prioritisation 🎁 Benefits Full time work from home role Day shift Monday to Friday Australian business hours No weekend work Holiday & sick leave Australian national public holidays Birthday bonus day off
