Job Description
📋 Description Deliver prompt, accurate support to Fora advisors via Intercom Exceed core metrics: SLA, CSAT, AHT, FCR Investigate and resolve inquiries end-to-end; escalate as needed Write empathetic, clear messages to advisors and partners Maintain macros, SOPs, knowledge bases across queues Master tools: Intercom, BI dashboards, booking & payment systems 🎯 Requirements 1–2+ years in customer support or operations Experience with ticketing platforms (Intercom, Zendesk) Familiar with SLA, CSAT, AHT, FCR and targets Strong written and verbal communication with empathy Bachelor's degree or equivalent work experience Based in NYC or open to relocation 🎁 Benefits Unlimited vacation Health Insurance (including an option completely covered by Fora HQ) Dental & Vision Insurance 401k plan with company match Stock Options Commuter Benefits
