Customer Outcomes Manager

📋 Description Own tickets end-to-end from go-live to renewal. Leverage Computer AI for triage, classification, and suggested resolutions. Drive adoption with onboarding, value milestones, and enablement plans. Track usage patterns and enable proactive customer outreach. Lead reviews and ensure customers realize measurable value. Share insights to shape product roadmap. 🎯 Requirements 3+ years in customer-facing technical roles (support, solutions engineering, CSM, or TAM). Hands-on with ticketing systems, CRM, workflow automation, analytics platforms, or developer tools. Background in enterprise SaaS or high-volume support. Experience across both support and success motions. Technically oriented and AI-capable; understands APIs and explains root causes. Strong communication; able to own multi-threaded accounts and run reviews.