Job Description
📋 Description Define multi-year CX strategy across products and partners with AI. Build and lead a multi-layer CX org with managers. Own CX KPIs and report performance to executives. Serve as senior CX liaison for partners and customers. Collaborate with Product, Engineering, Risk, and Compliance on roadmaps. Own CX tech stack, automation, budgets, and vendor relationships. 🎯 Requirements 10+ years in CX; 5+ years in leadership, managing managers. Built or scaled CX org through rapid growth. Hands-on AI/automation to elevate CX without sacrificing quality. End-to-end metrics ownership; exec-level planning and ops. Excellent prioritization; manage multiple products/partners. Strong cross-functional partner; fintech exp; Zendesk savvy. 🎁 Benefits Equity grant Medical, dental & vision insurance Work from home flexibility Unlimited PTO Commuter benefits Free lunches
