Customer Service Representative

📋 Description Serve as the primary contact for inbound inquiries via phone, email, and chat. Troubleshoot intermediate product, software, and data issues; escalate with documentation. Guide customers through setup, configuration, and onboarding to boost adoption. Identify customer needs and opportunities to reinforce product value. Maintain CRM records and document recurring issues for reporting. Meet or exceed performance metrics (response time, resolution, CSAT, QA). 🎯 Requirements 2–3 years of customer service experience; SaaS/tech preferred. High school diploma or equivalent; Associate’s degree preferred. Troubleshoot intermediate product/software issues; explain clearly. Experience conducting customer training or product walkthroughs (in person or remote). Availability Monday–Friday, day shift. Proficiency in Microsoft Office and CRM tools; adaptable to new software. 🎁 Benefits Vacation, sick leave, and paid holidays. Health, vision, and dental insurance. 401(k) match. Stock option grants. Stock purchase plan.