Technical Support Maintenance Specialist

📋 Description Develop and maintain close relationships with customers, ensuring clear communication. Investigate and diagnose technical issues, providing accurate, timely solutions. Report bugs and suggest improvements with client feedback to the dev team. Provide technical support via Helpdesk, email, and remote sessions. Manage support activities and document actions in HubSpot CRM. Develop deep product knowledge to identify improvements and new tools. 🎯 Requirements Bachelor's degree in Electrical, Mechanical, or Industrial Engineering. Experience providing technical support for software or technology products. Strong problem-solving skills and ability to work under pressure. Excellent verbal and written communication skills. Knowledge of troubleshooting and diagnostic techniques. Proficiency in technical support tools and Helpdesk software, especially Intercom.