Job Description
📋 Description Serve as primary contact for a large and growing portfolio of customers Own end-to-end customer experience across hundreds of accounts Deliver high-touch support; conduct analysis and triage before escalation Develop and own repeatable workflows to scale self-service entry with product-led expansion Translate pentesting findings into actionable guidance for security teams Understand app security concepts (OWASP Top 10, CVSS) to contextualize results 🎯 Requirements Experience in a technical customer-facing role Familiarity with application security or developer tools Working knowledge of application security fundamentals Exposure to security tools: scanners, DAST/SAST platforms Background in technical program management or scaled customer success Fluent in Korean, advanced in English 🎁 Benefits Compensation & Equity: USD 130k base + meaningful equity Customer Impact: help hundreds of customers succeed with AI-driven security at scale Career Growth: shape how we deliver customer success in a high-volume environment Mission-Driven Team: joining XBOW to define the future of security
